Returns & Refunds Policy

Returns & Refunds Policy

Ruth Rosenberg

Website: https://ruth-rosenberg.com
Email: support@ruth-rosenberg.com

At Ruth Rosenberg, we want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, we offer a clear and straightforward returns process. Please review the policy below before initiating a return.

1. Returns Period

You may request a return within 30 days of receiving your order.

Order Cancellation

Orders may be cancelled within one (1) hour of being placed by contacting support@ruth-rosenberg.com.
After this window, orders cannot be cancelled and must be delivered before a return request can be initiated in accordance with this policy.

2. Return Address & Handling

Returns are processed through our international fulfillment partner. Approved returns must be sent to the address provided by our support team after your return request has been approved.

📌 Important:

  • We do not charge handling or restocking fees for returns.

  • Customers are responsible for return shipping costs, unless the item is confirmed to be faulty or incorrect.

Once the returned item has been received and inspected, an approved refund will be issued.

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Email support@ruth-rosenberg.com with your order number and reason for return.

  2. Our team will review your request and provide return instructions.

  3. Carefully package the item to prevent damage during transit.

  4. Ship the item using a trackable shipping method.

Returns sent without prior approval may not be accepted.

4. Refunds

  • You will receive email confirmation once your return is received and inspected.

  • Approved refunds are processed within 10 business days.

  • Refunds are issued to the original payment method used at checkout.

Please note that original shipping fees (if any) are non-refundable unless the item is faulty or incorrect.

5. Items Not Eligible for Return

The following items are not eligible for return:

  • Personalized or custom-made items (including engraved jewelry)

  • Items marked as final sale, unless faulty or incorrectly supplied

6. Faulty or Incorrect Items

If you believe you have received a faulty, damaged, or incorrect item, please contact us at support@ruth-rosenberg.com and include:

  • Your order number

  • A description of the issue

  • Clear photos of the item

If confirmed, we will provide an appropriate resolution, including replacement or refund, at no additional cost to you.

7. Contact

If you have any questions regarding returns or refunds, please contact us at:
📧 support@ruth-rosenberg.com

Our customer care team is happy to assist you.

Thank you for choosing Ruth Rosenberg — a jewelry brand guided by timeless design, quality materials, and thoughtful craftsmanship.